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Can I change or cancel my confirmed hotel accommodation(s)?
Once you have made a reservation with our service you are agreeing to the terms
and conditions of the cancellation policy. Unfortunately, there are no
exceptions to this policy.
Who do I contact to cancel my reservation?
Customers must contact Hotelconxions directly and not the hotel for any
changes to existing confirmed reservations or to cancel a confirmed
reservation. Please note that reservations cancelled or changed directly with
the hotel will be subject to a penalty of one nights room and tax charge.
What if I call to cancel my reservtion directly
with the hotel and the hotel gives me a cancellation number?
The penalty for cancelling directly with the hotel is 1 night's room and tax
charge - no exceptions. Please click here for instructions on how to cancel or
change a reservation.
What is the Cancellation Policy?
Any cancellation or change made to an existing confirmed reservation must be
requested up to 48 hours (EST) prior to your check-in date to avoid a penalty
of one night's room and tax charge.
Confirmed reservations changed or cancelled up to 48 hours prior to the
check-in date will be subject to a $25.00* cancellation fee. Changes requiring
a shorter length of stay and requested up to 48 hours prior to the check-in
date will also be subject to a $25.00 cancellation fee and subject to higher
rates as rebates (NYC) may no longer be applicable.
*The minimum cancellation fee is $25.00. The cancellation fee may be higher for
some individual hotels.
Reservations cancelled within the 48 hour period will be subject to a
$25.00 cancellation fee and one night’s room and tax charge.
What happens if I do not show up at the
hotel and did not request a cancellation?
There will be no refund for customers who have confirmed reservations but did
not request the cancellation according to the above guidelines.
Will I be penalized for checking out earlier
than my confirmed check-out date?
There will be no refund for early check-outs. Early check-outs are considered
as cancellations or changes within the cancellation period and are NOT
refundable.
Is the Cancellation fee and applicable charges
explained in a document and sent to me?
The cancellation fee and/or applicable charges for your reservation is
explained on your Confirmation Details Page, which can be viewed online. An
explanation of the fees will also be outlined in your confirmation email.
If you have not received the email, you can always check the details of the
Cancellation Policy as applicable to your booking by clicking here, or
you can phone us at 1-800-522-9991 or 212-840-8686 and one of our agents will
explain it to you.
We want to make sure that our customers understand the terms and conditions of
their booking. If for any reason you do not understand any part of the terms
and conditions, please contact Hotelconxions at 1-800-522-9991 or 212-840-8686 prior
to placing your order. Please note that once an order has been submitted is it
is bound by terms and conditions of the booking and the policy of
Hotelconxions.
Can you explain the procedures for canceling a
reservation?
By internet- Click here
By telephone- To speak to an agent who can assist you with your request,
please call 212-840-8686 EASTERN STANDARD TIME Monday through Thursday 9:30
a.m. to 9:30 p.m.; Fridays 9:30 a.m. to 5:00 p.m.; Saturdays and Sundays 10:00
a.m. - 3:00 p.m.
If you are phoning any time other than the above-designated hours your call
will be forwarded to our voicemail system. Please do not leave details
regarding your booking on the voice mail system. Messages left will NOT be
considered as a change or cancellation request. By fax- We do not accept
requests for changes or cancellations by fax.
By email- Click here
When does my cancellation take effect?
The change or cancellation will only take place at the time Hotelconxions
receives your email NOT when you send it. In addition, Hotelconxions will not
be responsible for emails sent to the wrong address, messages that are sent but
delayed due to internet traffic, or not received by Hotelconxions for any
reason. Please make it your responsibility to ensure that any change or
cancellation request is received in a timely manner.
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